Our Trust Strategy 2026–2031
A clear plan for delivering 5 Star Patient Care
Our new Trust Strategy sets out a clear plan for the next five years — and how we will deliver 5 Star Patient Care across Mersey and West Lancashire.
This strategy describes how we will improve care, support our staff, and respond to the changing needs of the communities we serve.
At a glance
- Our ambition
Delivering 5 Star Patient Care for every patient, every time. - Our focus
Improving quality, outcomes and experience for patients and communities. - Our approach
Working together across services, using innovation and supporting our staff to succeed.
Bringing our strategy to life
Across our hospitals and community services, more than 11,000 colleagues care for over 618,000 people.
Our strategy sets out how we will build on this to improve care and outcomes over the next five years.
Watch our short explainer animation below. In just a few minutes, it explains:
- our ambition for the future
- the priorities that will guide our work
- how we will deliver 5 Star Patient Care
- the role our values play in everything we do
Our focus for the next five years
We will focus on three key shifts:
Care closer to home
Delivering more services in community settings and making care more accessible.
Digital and innovation
Making better use of technology to improve care, reduce duplication and support staff.
Prevention
Supporting people to stay well for longer and reducing avoidable illness.
Alongside this, we will continue to strengthen our services, develop our workforce, and work in partnership across the health and care system.
What this means for our patients and communities
- Better access to care closer to home
- Improved quality, safety and patient experience
- Services designed around individual and local needs
- A stronger focus on prevention and wellbeing
- More joined-up care across services
What this means for our staff
- Clearer priorities linked to the Trust Strategy
- More opportunities to contribute ideas and improvements
- Better use of digital tools to support day-to-day work
- Stronger collaboration across teams and organisations
- Continued focus on development, wellbeing and support
Our values
Everything we do is guided by our shared values:
- We are Kind – we treat every individual with respect
- We are Open – we listen, learn and improve
- We are Inclusive – we value and respect every person
Read the full strategy
Turning strategy into action
This strategy is the starting point.
What matters most is how we bring it to life through the way we work together every day, improving services, supporting each other, and delivering the best possible care for our patients and communities.